By retaining our services, you agree that you have read and understand the following terms and conditions:

We stand by our work and offer a 100% Satisfaction Guarantee.

Holly Go Laundry follows standard cleaning procedures to clean each fabric. We exercise the utmost care in cleaning laundry entrusted to us, rely on our extensive professional knowledge, and use those processes which we believe are best suited to the nature and conditions of each individual item.

Care information should be permanently attached to all garments. If standard care instructions are followed and the garment or some component part fails, the responsibility is with the manufacturer. We can't assume responsibility for inherent weaknesses or defects in materials which may result in tears or development of small holes in fabric that are not readily apparent prior to washing. We can’t guarantee against normal color loss and shrinkage, or against damage to weak and tender fabrics.

We may refuse any item for cleaning. We will not accept articles soiled with blood, vomit, feces or other potentially infectious contaminants.

Extra charges apply for heavily soiled items that require special handling (excessive pet hair, mud, mildew, etc.) 

We have a system in place to keep track of loose items; however, we are not ultimately responsible for loose items left in pockets or bundles of garments. Please empty pockets prior to pickup.

As stated, we request that customers empty pockets prior to pick up, and we always check pockets before laundering items; however, in the unusual event that items left in pockets or seams undetected cause damage, we are not responsible for that damage.

Holly Go Laundry liability with respect to any damaged items shall not exceed ten (10) times our charge for cleaning that garment regardless of brand or condition.

No claims for damages will be recognized unless you advise us of same within forty eight (48) hours of receiving the garments and or linens.

All invoices/payments are due upon receipt.